Normally, even if the order is not placed successfully, there is pending charge showing in the transaction record. The funds is not actually charged but it is a temporary hold made by the bank. The pending funds will be released back to your original payment method in 3-4 business days. This depends on the bank processing time. However, if the pending funds shows charged, please provide us a screenshot of the transaction record as well as the order number. We will forward it to our related department to further check.